Subscription, Cancellation & Refund Policy
Enterprise Notice: REQUVIA does not operate a public, self-serve automated credit card payment gateway. All platform instances and recruiter workspaces are provisioned under institutional Enterprise Service Agreements.
1. Commercial Licensing Model
Access to the REQUVIA talent acquisition suite is granted through custom organizational licensing agreements. Billing cadences, multi-seat allocations, and custom channel integrations (e.g. WhatsApp and Email quotas) are defined within each Client's individual Statement of Work (SOW).
2. Subscription Cancellation
- Notice Period: Subscribing organizations may terminate annual or multi-month agreements by delivering written notice to REQUVIA at least thirty (30) days prior to the expiration of the ongoing billing period.
- Post-Cancellation Access: Upon verified cancellation notice, your organizational tenant remains accessible until the final date of the active subscription period.
3. Refund Terms
Because enterprise deployments require dedicated server instances, telephone gateway allocations, and tenant database provisioning, subscription fees and onboarding charges are generally non-refundable once the service period has commenced, except where explicitly agreed in writing within the signed Enterprise Agreement.
4. Invoicing & Billing Assistance
For questions regarding billing records, corporate invoicing, or contract renewals, please contact our administrative team at hello@requvia.com.